Returns & Exchanges

Hartville Hardware is committed to your satisfaction, offering a straightforward 90-day return policy for most items in their original, unused condition. We strive to make the recovery process as seamless as possible so you can get back to your project with the right tools.

Return Process

• 1.
  Gather Documentation

  Locate your original sales receipt or packing slip to ensure a smooth verification process for your purchase.

• 2.
  Prepare the Item

  Place the product in its original manufacturer packaging, ensuring all manuals, accessories, and parts are included.

• 3.
  Choose Return Method

  Bring your item directly to our customer service desk at our Hartville location or contact us to initiate a return shipment.

• 4.
  Receive Refund

  Once the item is inspected and approved, a refund will be issued to your original form of payment, typically within 3-5 business days.